Aurelia — How it works

The detail behind the device.

A closer look at how Aurelia deploys, how it sits alongside your systems, what the team sees on the Command Centre, and the economics that make the case. If you have not yet seen the product overview, start with the Aurelia page.

How Aurelia fits

Standalone from day one.
Integrated when you’re ready.

Aurelia does not ask your IT team for a project. It works alongside whatever you run today, and connects to your PMS only when you choose to.

Standalone

No integration. No IT project.

  1. 01Guest speaks to Aurelia
  2. 02Aurelia routes the request to the right department
  3. 03Your team fulfils, exactly as today
  4. 04Aurelia generates a PDF folio per room and per order
  5. 05Staff post charges to your existing system
Alongside your PMS

Opera. Mews. Cloudbeds. Whatever you run.

  1. 01Guest speaks to Aurelia
  2. 02Aurelia routes the request to the right department
  3. 03Your team fulfils, exactly as today
  4. 04Charges post to the guest folio in your PMS
  5. 05Nothing changes in your existing workflow
Works alongside
Opera·Mews·Cloudbeds·Protel·and others
The command centre

Every request, every department, every property.

Real-time visibility into what guests are asking for, how fast your team is responding, and where the patterns are. Designed to be glanceable on a phone behind the front desk.

TodayTue 02 May
47Requests
4:32Avg response
3Escalated
98%Closed same day
TimeRoomRequestDepartmentStatus
14:420214Extra towelsHousekeepingOpen
14:380309Late checkoutFront deskOpen
14:310408Dinner — 2 coursesF&BIn progress
14:180117Spa bookingConciergeDone
14:040521Maintenance — ACEngineeringDone

Your command centre — powerful, clean, always on.

The Economics

2.6×Monthly Return

Conservative ratio of monthly value to platform cost on a 300-room property.

1.4%Break-even Threshold

Three additional F&B orders per night cover the full monthly platform cost.

14 daysFrom Kickoff to Live

No IT project. No contractors. Configured in week one, installed in week two.

Modeled on a 300-room property at 70% occupancy and 500 AED ADR. We will model yours.

Where Aurelia sits

187 million hotel rooms.
Almost none have this.

187MHotel rooms worldwideSTR Global
<3%Have any in-room AI todayGrand View Research, In-Room AI 2025–2030
$180BAnnual hotel technology spendResearch & Markets, Hotel Tech 2024

Hotels invest heavily in lobbies, pools, and restaurants — the parts a guest sees for an hour. The room, where they spend eight, gets a kettle and a remote control. Aurelia changes that.

Ready to put Aurelia in every room?

Head back to the Aurelia overview for pricing, the pilot program, and answers to the questions hoteliers ask most.